Customer service

Zjman said:

In the day and age of greedy companies and nobody standing by their products and piss poor customer service, I wanna give a huge thanks and kudos to east coast gear supply. Last Saturday I was beating my rig pretty hard and snapped a stub shaft which shot through the drive slug. I bought these parts in 2016 and I simply emailed them to see if I could purchase the drive slug part to repair it, Stephen Campbell was guy I contacted. He said sure I can get you those parts. Ask if my address was the same and asked if I bought my stub from them. I said yes, not thinking anything would be covered by a warranty. He sent me all new parts and stub free of charge. Now that's the way to do business.

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Big David said:

I'll add to this.

I had a guy do work on my XJ, bought parts from them & had them shipped to him.
Fast forward a year or two:
I ordered again from them & instead of shipping to the address I provided they shipped it to the guy that worked on it in the past.
I called & they confirmed they shipped to him, I went there to look for it & told them it wasn't there.

They shipped me the part overnight. I only order from them because of this.

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ridered3 said:

That's cool that they sent another set of parts to you after they shipped to the wrong address.

Curious what happened to the first order??

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Big David said:

I'm guessing a porch pirate got it. The guy had just moved out.

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Zjman said:

Ok. Got it all tore apart and I have shitty news for myself. Something got in 2 of my caps on my superjoint and ate it up pretty good, I ordered a new set caps thinking I'd rebuild it while it was out. Now I'm fearing I need a whole new joint. Would you guys put new caps on and run it or replace it?

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ridered3 said:

No real insight, but with other new parts going into the axle, I'd lean towards replacing the existing joint for the axle, but rebuilding the current joint to have as a spare. It's only money after all.

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Zjman said:

well I did the right thing. Amazon has a smoking deal on em right now so not what I wanted to spend money on but I will have peace of mind. And it's just money right? https://a.co/d/4NBTvGZ

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Zjman said:

In the day and age of greedy companies and nobody standing by their products and piss poor customer service, I wanna give a huge thanks and kudos to east coast gear supply. Last Saturday I was beating my rig pretty hard and snapped a stub shaft which shot through the drive slug. I bought these parts in 2016 and I simply emailed them to see if I could purchase the drive slug part to repair it, Stephen Campbell was guy I contacted. He said sure I can get you those parts. Ask if my address was the same and asked if I bought my stub from them. I said yes, not thinking anything would be covered by a warranty. He sent me all new parts and stub free of charge. Now that's the way to do business.

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Zjman said:

I know the right thing to do is to replace it but damn those joints 450 a piece now. I paid less than that for a set. I kinda screwed up and bought all new parts so that was 550 bucks. I don't like sending stuff back that I can use so another 450 is not what I wanna do lol.

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onepieceatatime said:

If I had your money I would just order RCVs and be done

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