Should I be pissed?

Beerj · Mar 21, 2015

Last time I ordered parts from a particular vendor I had paid for 2 day shipping. Took 4 days to get here. Now my most recent order was supposed to have free shipping and I got charged the $40 anyway. And on top of that, well here's the tracking history.

Maybe I'm just impatient or it's too early in the am to think straight but it seems I am not having great luck with this company. Keep in mind, this is only going from NC to PA.

Painter66 · Mar 21, 2015

Who are you mad at? Looks like any other shipment to Me?

whiskeymakin · Mar 21, 2015

2 day shipping shouldn't take a week reguardless. Looks like FedEx is to blame maybe :dunno:

Beerj · Mar 21, 2015

Well I definitely blame fedex for the 4 day delivery last time.
This time, the label was created on monday and not picked up until friday. And on top of that, free shipping turned into $40 shipping.

5BrothersFabrication · Mar 21, 2015

In that case, the company holds most of the blame. I would demand a $40 credit or refund.

Elliott · Mar 21, 2015

I agree that if they say 2 day shipping it should be 2 day, but Ive done so much shipping of parts for my business that I don't expect to see something for a week, if it comes in earlier then that's just a plus. And fed ex is not the best at that game at all, UPS all the way for great service, it amazes me sometimes how fast they can get parts to you.

Beerj · Mar 21, 2015

I have never had problems with ups. Unfortunately I don't get any say in who they ship through. I'll wait until I get my order and see if anything else comes up that needs to be brought to their attention. I'll be surprised if I see anything by Tuesday.

pholmann · Mar 21, 2015

I'd be pissed. The only one who gives me good service is ups. This one is on the vendor though.

Elliott · Mar 21, 2015

wonder what happened to the start up delivery service that had all those yellow trucks, I remember seeing a whole train full of them one time.I assume they went out of business when the economy tanked but :dunno:

muddinmetal · Mar 21, 2015

Elliott said:
wonder what happened to the start up delivery service that had all those yellow trucks, I remember seeing a whole train full of them one time.I assume they went out of business when the economy tanked but

DHL.... I loved them... they are international only now

kmcminn · Mar 21, 2015

Op you should be pissed for not getting what you paid for. Bottom line.

pholmann · Mar 21, 2015

Customer service used to be priority #1. Seems that's lacking more and more. Some people still have the customer service mindset. We need more of that.

Beerj · Mar 21, 2015

I try to avoid the big guys like quadratec and 4wd hardware. I won't call out who I went through but I'd be willing to bet a lot of people on here who have done any major work have dealt with them and probably had a positive experience. They were happy to tell me what I wanted to hear, but follow through thus far has been a lacking experience. One thing I will give the big box stores though is they seem to have decent CS and shipping is usually spot on.

socsmm6 · Mar 21, 2015

If the package got to you on the 21st then you got 2 day shipping. Actually it looks like you got 1 day shipping. It just took them 4 days to pick it up so they could ship it. :dunno:

98TJ · Mar 21, 2015

Welcome to my ****in' world. I spend half my time fixin' someone else's ****up. I'd be happy if the ****in' right parts were in the box.

patooyee · Mar 21, 2015

socsmm6 said:
If the package got to you on the 21st then you got 2 day shipping. Actually it looks like you got 1 day shipping. It just took them 4 days to pick it up so they could ship it.

I don't ship FedEx much. But with USPS if I create the label it will create an initial scan of shipping label created / shipping info transmitted. I can then sit on that label basically indefinitely without scheduling a pickup or packaging anything. So with USPS that 4-day delay probably wouldn't be actually waiting for the pickup to occur, it would be waiting for me to package and schedule the pickup. The pickup can occur as soon as the following day so long as I get the request submitted online by midnight. In fact, I have submitted requests past 11pm many times and the pickup always occurs the next day. They have only skipped me once or twice in several years and even then they show up early the next day, earlier than they would had they been there the day before.

I have no dog in this fight but to me it appears that the shipper created the label and then waited 3 days to pack and request the pickup and the pickup occurred on the 4th day.

It was shipped via Home Delivery, which I do not believe is 2-day service. It is basically FedEx's version of UPS ground. But the OP didn't say that he was expecting 2-day on this shipment, just that he wasn't expecting to get charged for shipping this time and he did. 2-day was on the shipment before this one.

Beerj · Mar 21, 2015

One thing I need to clarify is that the 2 day shipping issue was seperate from the current one with the $40 shipping charge. But both occured with the same vendor, about 2 weeks in between.

socsmm6 · Mar 21, 2015

Beerj said:
One thing I need to clarify is that the 2 day shipping issue was seperate from the current one with the $40 shipping charge. But both occured with the same vendor, about 2 weeks in between.

I see that now. I would be contacting the vendor about the 40 bucks in shipping. Good luck getting it straightened out.