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I fired a guy a few weeks ago for stealing a bunch of money (I can't prove without a doubt so I cant convict) and have been at the counter of one of my shops; and I finally figured out why in the crap this shop cant sell tires. The manager at this shop is a kind hearted soul who feels bad about taking peoples money for anything, so he offers them a cheaper alternative than buying new tires. The past two weeks we have sold more tires than we did the previous month because I have been asking every single person that walks through the door to buy tires. I have talked 5 or 6 folks into buying tires instead of plugging them and I have not yet sold someone a tire that didn't need it and have not sold anyone a tire that was way more tire than they needed. I am just persistent with folks who need tires and borderline pushy. Well this week I have seen this manager start doing the same thing, and dude is like an animal now! He talked a woman who came in to buy fuel into tires that she needed and got a taste of what it feels like to close a sale you earned, and he has taken off like a bullet out of a gun! The dude is trying to sell me tires for my company truck!!! It is exciting to me, to see someone excel and build confidence in themselves! I still have a laundry list of issues at both locations, this was just a bright spot!
