PSC Friend or Foe???

[ap]

x2! The place sucks since Lance left. Terrible customer service, no management//oversight, and the one or two dudes that relatively know their **** are overworked and spend most of their time dealing with **** ups. It blows my mind, PSC basically has their market cornered. With better management no one could touch them. Howe caters to a completely different market.
This sums it up pretty well. I miss ordering from Lance, he was honest, and knew his ****.

 

[kmcminn]

I guess I just :****:had good luck. I talked to them they gave me a part number I needed. I went to Keith Bailey and he ordered it for me cheaper than anyone. By nearly a hundred dollars.

 

[wayne86]

I have called PSC before with questions and felt like the person on the other end of the phone didn't know their stuff. I have been going through vendors like Busted Knuckle Offroad (Jake Burkey) or WOD. They know their **** and haven't let me down yet. I'm in sales where I have to do some pretty good explaining on how things work to get the order. I feel the manufacturer should be the same way. If I ask a question I expect them to give me more info than I asked for, and teach me about how and why it works. The two companies mentioned before are that way and that's why they get my business. I have never built a buggy before and the guys I mentioned above have never talked down to me like I should know what they are talking about. Even if I ask some pretty basic question that I should probably know the answer to. So if they read this, thank you.

 

[P]

Re: PSC Friend or Foe?

Which old style resi are you looking for? I've got one laying in the shop that's really just in the way.

Sucks to hear this about PSC, I didn't know Lance had left.

Plan Jane one, Id love to get yours outta your way. Pm sent

 

[skipnrocks]

Still kinda beside myself, they did refund the part I didnt order, and reimbursed 100 for the discrepancy in the original price which was decent. BUT.......

I got the pump yesterday on my lunch break and the pulley looked like my oem one size wise, I thought boy that is funny because Preston at psc told me it had to be a overdrive pulley because of my motor rpm. SO I call and he sort of stammers and said we never talked about pulleys, I said we sure did you told me I needed a 4.5in. He said please hold talked to tech and it turns out they cant do a 4.5 because of backspacing... So I am thinking if he told me I need it to work right why didnt he call me and tell me of issue, well mainly because he doesn't remember the conversation.

So excited to get home from work I go to put the pump in and the oe bracket needs clearances for the pump, not a big deal, then I find they put a straight adapter in where they told me they were gong to do a 45 deg one to accommodate my existing hose, I rummaged and found on I had on hand from a previous pump and problem solved but then I go to install the reservoir, now when I ordered I asked for one with three ports two with 3/8 barbed for my hydro boost and return from steering and of course a pump feed. He says not a problem. So at 9 the night before I have to have this rig on a trailer for moab i open the reservoir to find he sent two of the three fittings and a plug. I was able to run to a local hydro store and get the parts this am but I guess my point is I cant believe how many things one person can forget, and what a pain it makes for the consumer. Any one of those things on their own not a big deal with the exception of poor communication ( thats never ok) would have been fine but it felt never ending.

I can only cross my fingers at this point and hope when I go home to load up over lunch that the rig bleeds good and the rest works as it should. As for psc I would have not gone anywhere else a week ago, and now I wouldn't go back.