Chrome can be weird. On my work computer I recently had issues running UPS website creating labels on Internet Explorer, so I was gonna try it on chrome. Hell it wouldn't even hardly work at all. Super slow, stalled out, fail to load, whatever, it sucked. Tried Mozilla Firefox, it worked fine, but was significantly slower overall than internet explorer. May have something to do with the way our work pc's are governed though, I know the content filter messes up some other websites...but anyways, pc went through a mass rollout update and I've not had a problem out of using UPS.com on internet explorer since. It just works smoothly and is fast. Maybe try another web browser other than chrome? Oh and are you using chrome on your phone or a pc?